Contact Info

Vasily Kravchenko

                                                                                                                      E14

mail@vasily.co.uk

Mobile: 07916539345

URL:http://www.vasily.co.uk

 

 

3rd line support, Technical account manager

Summary



An accomplished Technical Infrastructure Specialist/Analyst with strong skills in: support, installation, implementation, deployment, administration, configuration, troubleshooting of a Windows based infrastructure. Full MCSE on windows 2003 accredited (Security and Messaging), MCITP: Enterprise Administrator ib windows 2008 server,Enterprise Messaging Administrator on Exchange 2010; Microsoft Certified Solutions Expert on Windows Server 2012; first class degree in Computer science. Ability to relate well to people at all levels, has contributed to in forming good working relationships with colleagues, equally happy whether working alone or training other members of my team, self motivated individual with positive attitude to work and problem solving.

 

Skills 




 

Skill Name

Blackberry Server

Clusters

Citrix Presentation Server

Citrix Xen Server

DNS, DHCP

Exchange Server 2000/2003/200/2010

PowerShell

HP, IBM, SUN hardware

IIS 6, 7, 7.5, 8.

ISA server

Quest software Active Directory Recovery Manage, Active Roles,

Storage Consolidator

RIS, ADS, SMS, SCOM, SCVMM

SAN & Blade servers

SQL Server

Symantec products

VB Scripting

Veritas Backup Exec/NetBackup

VMWare products

Microsoft HyperV

Windows NT/2000/2003/2008/2012 Server

Nokia Check point Firewall

Cisco

Amazon AWS

Monitoring software including: Ipswitch  Whatsup Gold, EM7 and other.

 

 


Certifications

 Microsoft

•    MCSE:  Windows 2003 - Security (MCSESec2K3)
•    MCSE:  Windows 2003 (MCSE 2K3)
•    MCSA : Windows 2003 (MCSA 2K3)
•    MCSA: Windows 2003 - Security (MCSASec2K3)
•    MCSA:  Messaging on Microsoft Windows 2003 (MCSA-ME2K3)
•    MCSE:  Messaging on Microsoft Windows 2003 (MCSE-ME2K3)
•    MCTS: Windows Vista: Configuration (MCTS)
•    MCTS: Windows Server 2008 Active Directory Configuration (MCTS)
•    MCTS: Windows Server 2008 Network Infrastructure Configuration (MCTS)
•    MCTS: Windows Server 2008 Application Infrastructure Configuration (MCTS)
•    MCITP: Enterprise Administrator (MCITP)
•    MCTS: Windows Server 2008 Hyper-V, Configuring (MCTS)
•    MCTS: Microsoft System Center Virtual Machine Manager 2008, Configuration (MCTS)
•    MCTS : Microsoft Exchange Server 2010, Configuration (MCTS)
•    MCITP : Enterprise Messaging Administrator 2010
•    MCSE: Microsoft Certified Solutions Expert Server Infrastructure on Windows server 2012


  Amazon 

•    AWS solution architect associate level

  APMG International 

•    Prince 2 Foundation

CAREER HISTORY


3rd line support, Technical account manager -  Datapipe Europe(London), 02/2011 - current time



Single point of contact,  trusted business adviser to Support customers providing valuable guidance around operations and optimization of their IT infrastructure.
Working with customer service and support colleagues and manage an incident through resolution.
Understanding of customer's IT organization's impact on overall business, their IT goals and pain points.


IT Infrastructure systems analyst(contract)   -  Avanade UK (IT consulting, London), 07/2010 - 01/2011


Project based work: Exchange 2010 high level design; data migration between datacenters using quest storage consolidator for windows; built multiple Active-Active SQL clusters using MS SQL server 2008 R2; deployment of MS Sharepoint 2010  farms for pre-production environment.



Systems analyst –Adfero (London), October 2008 – 07/2010

•    Performed weekly and daily IT audit and monitoring of IT Infrastructure. Proactive and reactive support.
•    24x7x365 systems support
•    24x7x365 support for the websites: www.politics.co.uk; www.myfinances.co.uk; www.gamezine.co.uk; www.directnews.co.uk; www.travelbite.co.uk; www.travel4press.com and many others.
•    Worked within multiple sites and multiple forests AD environment.
•    Worked with virtualization products from VMware  and Microsoft. Migrated physical servers to virtual.
•    Performed migration from exchange 2003 to exchange 2007.
•    Performed database migration from MS SQL 2000 to Oracle 11g
•    Liaison with other technical teams as well as working with external customers to identify specific project requirements.

Systems analyst –Help4IT Ltd (IT consulting, London), March 2008 – October 2008

•    Weekly and daily IT audit and monitoring of external clients. Proactive and reactive support.
•    Work with multiple sites and multi forests environment AD.
•    Work with virtualisation products from VMware  and Microsoft. Migrated physical servers to virtual.
•    Migrated from exchange 2003 to exchange 2007.
•    Liaison with other technical teams as well as working with external customers to identify specific project requirements.
•    Provided 3rd line support within ITIL framework.

Systems analyst – Open Technologies (IT consulting, Moscow), July 2006 - January 2008)

•    Worked as an IT consultant for company in TOP 5 Russian systems integrators.
•    Managed Windows 2000/2003 servers, from medium to large scale (80,000 users) Active Directory environments, DNS, as well as solid Exchange 2003 experience in a medium-large corporate environment, performing similar roles.
•    Outsourcing of the Central Bank of the Russian Federation (3rd line support of Microsoft IT infrastructure). Big experience with quest software, VERITAS (backup exec, net backup), VMware and products of other vendors. Experience with migration of resources  between AD domains and Forests.
•    Worked for one of the biggest Data Centre(thousands of servers),  Advanced Windows server hardware support, including: Dell, HP Servers. Strong skills in support, deployment and administration of a Windows based infrastructure in a Data Centre support environment.

Systems analyst – Capital City Development group (Real Estate, Moscow), August 2004 - June 2006)

•    Worked with users, clients, and vendors in research.
•    Developed and implemented IT solutions, Subnets in company's branches
•    Provided top-level Network Administrator support, and trained for network administrators.

System administration responsibilities included:

•    Maintaining a network with Microsoft Windows 2000, Windows 2003 servers, Microsoft SQL Server, Microsoft Exchange servers 2000/2003, Microsoft ISA Servers 2000/2004, Microsoft SMS Server 2003 and Windows Terminal Services, HP Open View Service Desk
•    Supporting of local and remote users in a Windows networking environment
•    Researched, recommended, purchased and implemented network infrastructure improvements
•    Managed network backups, backed up power systems, and environmental monitors

Systems analyst  - Vladivostok financial department of city managment, August 2002 – July 2004

Working as part of a team to manage the system support and administration functions for the Vladivostok financial department.

•    Providing hands on Network, Desktop and Server support including builds and configuration of Windows Operating Systems across the organisation.
•    Worked with users, clients, and vendors in research; Developed and implemented IT solutions.
•    Supported about 600 users plus some other's in remote places (total amount of employees was about 2000 ).
•    Migrated department which consisted of 600 users from Novell Netware to Microsoft windows 2000 advanced server system. Resolved network traffic problems, using a packet sniffer.

 Network administration team responsibilities included:

•    Maintaining a network of Microsoft NT/Windows 2000, Microsoft SQL server, Microsoft Exchange 2000 servers , Microsoft ISA 2000 Servers, Windows Terminal Services; Supporting local and remote users in a Windows and Novell Netware networking environment Configure.
•    Researched, recommended, purchased and implemented network infrastructure Improvements.
•    Managed network backups, backed up power systems, and environmental monitors developed Instrasite.